Refund policy
We want you to be happy with your HURUC purchase. If your purchase isn't right for you, eligible items may be returned within 30 days of delivery.
30-Day Return Policy
You have 30 days from the date your order is delivered to request a return.
To be eligible for a standard return, your item must be:
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Unused and in its original condition
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In its original packaging
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Returned with all included accessories and components
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Accompanied by your order number or proof of purchase
How to Start a Return
To request a return, email support@huruc.com with:
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Your order number
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The item you would like to return
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The reason for your return
If your return is accepted, we will provide instructions explaining where and how to send your item.
Please do not send your item back without first contacting HURUC and receiving return instructions.
Items returned without authorization may not be accepted.
Return Shipping
For standard returns, including change-of-mind returns, the customer is responsible for return shipping costs.
If your item arrived damaged, defective, or incorrect, please contact us before returning it. If we confirm the issue, HURUC will cover the appropriate return shipping cost.
Original shipping charges, if applicable, are generally non-refundable for change-of-mind returns.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your product is damaged, defective, or you received the wrong item, contact support@huruc.com as soon as possible.
Please include your order number and photographs of the item and packaging where appropriate.
We will review the issue and arrange an appropriate replacement or refund.
Exchanges
We do not currently process direct exchanges.
If you would like another color or product, the fastest option is to return the eligible original item and place a new order.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow up to 10 business days after approval for the refund to be processed. Your bank or card provider may require additional time for the refund to appear on your account.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact support@huruc.com.
Sale Items and Gift Cards
Gift cards are non-refundable.
Any specific return restrictions applying to final-sale items will be clearly disclosed at the time of purchase.
Contact Us
For returns, refunds, damaged items or questions about this policy, contact: